Removals Uxbridge Terms and Conditions of Service
These Terms and Conditions set out the basis on which Removals Uxbridge provides domestic and commercial removal, relocation, and associated services within Uxbridge and nearby areas. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
1.1 "Company" means Removals Uxbridge, the provider of removal and related services.
1.2 "Customer" means the person, firm, or organisation booking the services or on whose behalf the booking is made.
1.3 "Services" means removal, packing, loading, transportation, unloading, storage, and any related services provided by the Company.
1.4 "Premises" means the collection and delivery addresses and any other locations where Services are provided.
1.5 "Goods" means all items to be moved, handled, or stored as part of the Services.
2. Scope of Services
2.1 The Company provides household and office removals, packing and unpacking, loading and unloading, and related services within Uxbridge and the wider UK, subject to availability and these Terms and Conditions.
2.2 Any quotation issued by the Company is based on the information provided by the Customer and is valid for a limited period as stated in the quotation or, if not stated, for 30 days from the date of issue.
2.3 The Services do not include disconnection or reconnection of appliances, removal of fixtures or fittings, dismantling or reassembling of furniture, or handling of items requiring specialist equipment or skills, unless expressly agreed in writing as part of the quotation.
2.4 The Company reserves the right to refuse to move any items which, in its reasonable opinion, pose a health and safety risk, are prohibited by law, or are inadequately packed or prepared.
3. Booking Process
3.1 A booking is made when the Customer accepts the quotation, confirms the removal date, and accepts these Terms and Conditions. Acceptance may be made in writing or by any method reasonably indicating consent, including payment of a deposit where required.
3.2 The Customer must provide accurate and complete information when requesting a quotation and confirming a booking, including:
(a) Full collection and delivery addresses;
(b) Details of parking arrangements and access restrictions at all Premises;
(c) The approximate volume or list of Goods to be moved;
(d) Any particularly heavy, fragile, or valuable items;
(e) Any special requirements, including specific dates or time constraints.
3.3 The Company reserves the right to revise the quotation or cancel the booking if information provided by the Customer is incomplete, inaccurate, or changes materially before the move takes place.
3.4 Bookings are subject to availability. The Company does not guarantee specific time slots unless expressly agreed in writing.
4. Customer Responsibilities
4.1 The Customer is responsible for ensuring that:
(a) All Goods are properly packed, labelled, and prepared unless the Company has agreed to provide packing services;
(b) All necessary permissions, permits, and parking arrangements are in place at each Premises;
(c) Access is safe and adequate, including safe stairways, lifts, and passageways;
(d) Fragile items are clearly identified and, where packed by the Customer, adequately protected;
(e) Items are insured by the Customer where the value exceeds any liability limits set out in these Terms and Conditions.
4.2 The Customer, or an authorised representative, must be present at the Premises at the start and end of the Services to provide instructions, confirm items to be moved, and sign any relevant documentation.
4.3 The Customer must not include in the Goods any prohibited or dangerous items, including but not limited to:
(a) Explosives, flammable or hazardous materials;
(b) Gas bottles, fuels, paints, solvents, or chemicals;
(c) Perishable or refrigerated goods;
(d) Illegal items, cash, securities, or high-value jewellery.
5. Payments and Charges
5.1 Unless otherwise agreed, the price for the Services shall be as stated in the accepted quotation, subject to any adjustments in accordance with these Terms and Conditions.
5.2 The Company may require a deposit to secure the booking. The amount and payment deadline will be stated in the quotation or booking confirmation.
5.3 Payment terms will be set out in the quotation. Unless otherwise stated, the balance is payable on or before the day of the move and before unloading at the destination Premises.
5.4 The Company reserves the right to charge additional fees where:
(a) Access at the Premises is significantly worse than stated, requiring extra time, equipment, or manpower;
(b) The volume of Goods exceeds that originally quoted for;
(c) Services are delayed or extended due to the Customer's actions or omissions;
(d) Additional services, such as packing, dismantling, or storage, are requested on the day.
5.5 If payment is not made in accordance with the agreed terms, the Company may refuse to commence or continue with the Services and may retain the Goods until payment is received in full. The Company may also charge interest on overdue balances at the statutory rate applicable in England and Wales.
6. Cancellations and Postponements
6.1 The Customer may cancel or postpone the Services by giving written notice to the Company.
6.2 The following cancellation charges may apply based on the notice period:
(a) More than 10 working days before the scheduled move date: no cancellation fee;
(b) Between 5 and 10 working days before the scheduled move date: up to 30 percent of the quoted price;
(c) Less than 5 working days before the scheduled move date: up to 60 percent of the quoted price;
(d) On the scheduled move date or upon arrival at the Premises: up to 100 percent of the quoted price.
6.3 For postponements to a new date, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Postponement fees may be charged in line with the cancellation schedule above.
6.4 The Company may cancel the booking or suspend the Services if:
(a) The Customer fails to make required payments on time;
(b) The Premises are unsafe or access is unsuitable;
(c) The Customer is in material breach of these Terms and Conditions;
(d) The Company is prevented from carrying out the Services due to events beyond its reasonable control.
7. Liability and Limitations
7.1 The Company will exercise reasonable care and skill in performing the Services. However, the Company's liability for loss of or damage to Goods or property shall be limited as set out below.
7.2 The Company will not be liable for:
(a) Loss or damage arising from the Customer's failure to pack Goods properly where packing is not carried out by the Company;
(b) Damage to items that are inherently fragile or defective, including but not limited to glass, ceramics, electronics, and assembled flat-pack furniture;
(c) Loss or damage arising from fair wear and tear, climatic or atmospheric conditions, or gradual deterioration;
(d) Loss of or damage to items of sentimental or special value, antiques, artwork, jewellery, or other high-value Goods unless specifically declared and agreed in writing.
7.3 Unless otherwise agreed in writing, the Company's total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable replacement value per item, subject to an overall cap equivalent to the total price paid for the Services.
7.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.
7.5 Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded under UK law.
8. Claims and Time Limits
8.1 The Customer must inspect the Goods and the Premises as soon as reasonably possible after completion of the Services.
8.2 Any visible loss or damage must be reported to the Company at the time of delivery or within a reasonable period, and in any event no later than 5 working days after the completion of the Services.
8.3 Any claim for non-delivery, loss, or damage must be submitted in writing, providing reasonable details and supporting evidence.
8.4 Failure to notify the Company within the time limits set out in this clause may affect the Company's ability to investigate and may reduce or extinguish any liability.
9. Waste, Disposal, and Environmental Regulations
9.1 The Company complies with applicable UK waste and environmental regulations when handling and disposing of waste arising from removal activities.
9.2 The Services do not automatically include disposal or recycling of unwanted items or waste. Where such services are requested and agreed, additional charges will apply.
9.3 The Company will not remove or dispose of hazardous waste, including chemicals, asbestos, medical waste, or items classified as special waste under applicable regulations.
9.4 The Customer is responsible for ensuring that any items presented for disposal are lawfully their property to dispose of and do not breach any statutory or contractual obligations.
9.5 The Company may, at its discretion, reuse, recycle, or dispose of unwanted items through appropriate channels in line with waste reduction and recycling principles, where disposal services have been expressly agreed.
10. Access, Parking, and Delays
10.1 The Customer is responsible for ensuring that suitable parking is available for the Company's vehicles at all Premises, including obtaining any necessary permits or authorisations from local authorities or property managers.
10.2 The Company is not liable for fines or penalties arising from inadequate parking arrangements where the Customer has not made reasonable provision or notified the Company of restrictions in advance. Any such charges may be added to the Customer's invoice.
10.3 If the Services are delayed or interrupted due to reasons outside the Company's control, including but not limited to traffic, adverse weather, restricted access, or waiting for keys, the Company may charge a waiting time fee at the prevailing hourly rate.
11. Storage Services
11.1 Where the Company agrees to store Goods on behalf of the Customer, additional storage terms may apply. These may include separate charges, minimum storage periods, and conditions regarding access and insurance.
11.2 The Customer remains responsible for arranging adequate insurance for Goods in storage, unless otherwise expressly agreed in writing.
11.3 The Company may exercise a lien over stored Goods for any unpaid charges relating to Services or storage and may, after giving reasonable notice, sell or dispose of Goods to recover outstanding sums.
12. Force Majeure
12.1 The Company shall not be liable for any delay or failure to perform the Services due to events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, labour disputes, road closures, accidents, acts of terrorism, or failure of utilities.
12.2 In such circumstances, the Company may suspend the Services for the duration of the event or, where necessary, cancel the booking and refund any sums paid for Services not yet performed, subject to deduction of reasonable costs incurred.
13. Data Protection and Privacy
13.1 The Company will collect and process personal data necessary to provide the Services, manage bookings, and comply with legal obligations.
13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary for the performance of the Services, for legal reasons, or with the Customer's consent.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
14.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous agreements or understandings, whether written or oral.
14.4 The Customer may not assign or transfer any rights or obligations under these Terms and Conditions without the Company's prior written consent.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By confirming a booking with Removals Uxbridge or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.






